Latitude

Refund Policy

The line is simple: before the eSIM connects to a network we refund in full, after it connects we cannot.

Before activation

Any time before the eSIM first connects to a network, you can cancel for a full refund, for any reason or none. Installing the profile on your phone does not count as activation. Connecting to a network at the destination does.

After activation

Once the eSIM has connected, the carrier has issued and started the line, so we cannot refund it. This applies whether or not you used the data.

If the plan does not work

If the eSIM fails to install, fails to connect, or does not deliver the speed and allowance published on the product page, tell us and we will investigate with the carrier. Where the fault is on our side we reissue the plan, and if that does not resolve it we refund in full even after activation.

Being outside coverage, using a locked or non eSIM phone, or deleting the profile yourself are not faults on our side.

How to ask

Reply to your order email or write to [사업자등록증 확인 후 기입] with your order number. We answer within one business day.

How the money comes back

Refunds go back to the original payment method. We issue the refund within three business days of agreeing to it. How long it then takes to appear depends on your card issuer, usually between three and ten days.

Last updated 2026-09-10