Support
A person reads every message. Include your order number and we can usually answer in one reply instead of three.
- [사업자등록증 확인 후 기입]
- Hours
- Every day, 09:00 to 21:00 KST
- Reply time
- Within one business day
- The email address you used at checkout
- Your order number, from the confirmation email
- Your phone model and where you are
- The exact wording of any error your phone shows
Common problems
The QR code has not arrived
Check the spam folder first, then tell us the email address you used at checkout. We can see whether it was sent and resend it.
The eSIM will not install
A QR code can only be installed once. If you deleted the profile after installing it, tell us and we will check whether the carrier can reissue it. If installation fails before that, send us the exact error your phone shows.
It installed but there is no connection
Turn the line on and turn on data roaming for that line specifically. If it still does not connect after a few minutes, restart the phone. If that fails, message us with your order and where you are.
It is slower than expected
Check whether you have passed the daily allowance printed on the product page. After that the plan runs at the reduced speed until the next day. If you are still inside the allowance, tell us and we will check with the carrier.